What Customers Say About Arcus Restoration
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GOODTrustindex verifies that the original source of the review is Google. Our house was damaged on July 8, 2024 by a violent storm. Arcus was recommended by our insurance. Richard and his team responded immediately. He stood back and let his team evaluate the damage. They relayed their findings to Richard. Richard told us there was major damage but assured us that they would make it look like new. I kept the faith. After 14 months I am moving back in my house. Richard kept running into obstacles. The biggest was communication between upper level of management of Arcus and the insurance adjuster. Richard pushed to get the house completed. Knowing that my wife was terminal pushed him even harder. He wanted her to see her restored home. She didn’t get that opportunity! Richard was my Project Manager but after this ordeal I call him my friend. Thank you for all you did! It’s all about the money!Posted onTrustindex verifies that the original source of the review is Google. Very poor workmanship. Cut holes in house walls. And left them open for rain to run in. They sprayed chemicals in the house and forgot to tell us we should not be in the house. Use anyone else you canPosted onTrustindex verifies that the original source of the review is Google. I recently experienced water damage in my kitchen from a leak from my refrigerator. Arcus provided me with services from water mitigation to a partial kitchen remodel. Richard was my project manager and his service, communication, and professionalism was outstanding! He was promptly in contact with me the entire time through the process. His team of specialized workers were very professional and courteous, at every point during the job, which included cabinet repair, plumbing, Ceramic Tile flooring, and Granite countertops. Richard made sure that all debris, the old sink, the old refrigerator, and all trash were hauled off, never leaving me with a mess on my hands. Richard went Above and Beyond in so many areas and made me feel like I was part of the team the entire way. Overall, I was blown away by the results of my new kitchen! I highly recommend Arcus restoration, especially Richard for any of your restoration needs.Posted onTrustindex verifies that the original source of the review is Google. Arcus has done the water mitigation for our flooded basement apartment so far. And they have done a great job Drying everything out. Next, they Will be putting everything back together. Will keep you posted on how the construction goes.Posted onTrustindex verifies that the original source of the review is Google. Arcus was fantastic to work with to fix our kitchen and master bathroom, as well as our 2nd bathroom. Richard was my project manager and was great to keep in touch and keep me informed of what was happening, next steps and even pictures to let me the progress as it was happening. The floor looks amazing! I would definitely recommend! Thank you!Posted onTrustindex verifies that the original source of the review is Google. Great good to work withPosted onTrustindex verifies that the original source of the review is Google. We had a water leak that flooded our master bedroom/bathroom and downstairs den. Arcus Restoration was recommended for the repairs (sheetrock, duct work, carpet, and hardwood floor). Through no fault of theirs, we had difficulty getting the process started. Richard with the Chattanooga office was assigned as our project manager. He was aware of our situation and did everything he could to get us back in our house quickly and efficiently. He and his crew did a phenomenal job with the repairs. He kept us informed and exceeded our expectations. We can't thank him enough for getting us back in our home!Posted onTrustindex verifies that the original source of the review is Google. This review is for the mitigation crew (Jeremiah, Keanu and Alan) in the chattanooga office. These guys are the best! First - Hire them! Trust me, you wont be disappointed! Due to a water leak in my kitchen I had water under real hardwood in my LR, DR and LVP in kitchen. Here are highlights. #1 they were here in less than 24 hrs to begin mitigation. #2 Alan and Jeremiah thoroughly explained the steps they'd be taking AND what to expect for restoration. #3 They came and checked on the mitigation progress daily. #4 when mitigation was complete, they very efficiently removed all equipment and cleaned up. #5 Mike arrived today to begin process for estimate for restoration. Yet again, polite and thorough. This group works great together and communication was impeccable throughout this phase. Looking forward to the restoration going as smoothly as mitigation! Thank you so much Arcus!Posted onTrustindex verifies that the original source of the review is Google. After a flood in my kitchen while I was out of town for a week the entire floor under my kitchen and living room was wet and full of mold. The remediation crew Manny, Keanu and Jeremiah lead by Alan Manrique were absolutely wonderful. The job was well done and in a timely manner. Most important to me they were kind, and reassured me and answered all my questions . I must have texted Alan at least five times a day. He always answered quickly and knew the answer to all my questions. One of them would come by the house if I needed them. They even fed my cat! This is the best customer service I've ever had from construction people.
Shout out to Jeremiah and his Crew. We had a unfortunate issue with our dishwasher and our whole kitchen sustained water damage.
Our insurance company sent Arcus Restoration of Huntsville out to work on the damage/ restoration process. So far we are extremely pleased with their work. Its early in the process but they saved my sub floor and its completely dried out. We found out we have a double sub floor above a crawlspace, so there were challenges there. Every step of the process was explained as to what they were doing and why.
Everyone we encountered was professional and courteous at all times. They even worked with us when we could be at the house for them to check on the drying process. We found it AMAZING that they hauled all the trash and flooring debris away and not leave it for us to deal with. When the drying process was done, they even shop vacuumed the entire kitchen and then did a dry wipe down of all the counters and appliances. Then wet wiped everything down for us as well. We plan to continue the process with them as there is still flooring to be replaced and set down. We are confident the next phase and group we work with will be just as fantastic as it was with Jeremiah and his Crew. Thank you again Arcus Restoration of Huntsville for all you have done thus far!!
James S, Huntsville AL
My insurance recommended Arcus repair the damaged siding to my home. They did an exceptional job with the repairs. I was impressed with their ability to match the siding of my house. It was my first time dealing with this situation, and Chris, the project manager assigned to me, gave outstanding customer service! He was very informative about the repair project and stayed in touch throughout the process. If I need services again, I would 100% use Arcus and Chris again.
Wesley P, Huntsville AL
Arcus Restoration, project manager Matt Taylor, scheduling department Alicia, Matt Hubbard and everyone with this company have been amazing to deal with from start to finish. I couldn’t be more pleased with everything that they did. Their work is immaculate, job site was good and attention to detail was excellent. If you need any work done following loss from fire, water, mold-any mitigation, don’t hesitate to reach out to them. They are worth it.
Timitra N, Madison TN
Arcus was fantastic to work with from start to finish. Our primary contact, Sam Wright, went above and beyond for us and was a true advocate for our family in one of the most stressful seasons of life as we recovered from a tornado. They helped navigate a very challenging insurance situation and were patient throughout the process and supportive every step of the way. The entire team was friendly and thorough, and always made us feel like a priority. Everything was well documented, and they always followed through on their commitments in a timely manner. They did an excellent job on the roof instal and their crew was very professional. We would 100% recommend Arcus Restoration and would work with them again without hesitation.
Sam D, Madison TN
Arcus Restoration did a tremendous job repairing some extensive water damage to our finished basement. We were more than satisfied with every aspect of the Arcus operation. Our project manager, Greg, visited our home to supervise the work almost daily. His crew, headed by David of VIP Home Solutions, worked diligently to complete our repairs in an unbelievably short amount of time. The Arcus scheduler, Holly, called us, so we knew when each of our subcontractors (flooring, sheet rock, painting, plumber, electrician, movers, final cleaning) were going to be at our home. Finally, at the end of the job, Greg conducted a final walk-through of the entire project to address any problems or complaints. There were none. Everyone we dealt with at Arcus was friendly, punctual, and competent. Their workmanship was outstanding. We thank Greg, David, Holly, and the entire Arcus team for a job well done.
Tom M, Chattanooga TN
A giant tree fell on my house and I was at a loss as to how to start the process from tree removal to finish when my insurance company suggested Argus. I contacted them and they had a company out immediately to get the tree removed and my roof covered with a tarp. The tarp came loose due to high winds while everything was in process and they came out late at night to fasten it back down! They handled every step of the process from contents removal, repairing my roof , water damage , mold cleanup , painting , rebuilding my deck, ceiling repair ,repairing and refinishing my wood floors all the way until my contents were brought back. Argus has very kind and professional people! Holly (in scheduling) was amazing and always a pleasure to speak with ,she along with Greg kept me updated on each step of the process along the way. Very thankful Greg put up with any changes I made and was very patient,helpful and informative. Would definitely use them again!
Tammy T, Chattanooga TN
Arcus Restoration was fantastic to work with, especially Scottie Smith. He was friendly, helpful, kind, and genuinely cared about guiding us through what could have been a very stressful process. They communicated with us through the entire timeline. Alicia was on point with the scheduling and they addressed all of our concerns, putting us at ease. Thank you all for the outstanding work. I’d give Scottie 10 stars if I could!
Beau B, Murfeesboro TN
These guys were AWESOME my roof looks great they went above and beyond and did fabulous work and in very little time A++++++++. Cam also was awesome anytime I had a question or wanted anything particular they were on it! Thank you so much Arcus Restoration!!!! I will always call you guys first!!!!!!!