Building people and restoring lives by creating a bridge between property damage and restoration.
Arcus Restoration is an organization that provides services for cleanup and repair damage to residential and commercial properties due to fire, water, storm, mold, or other disasters. Founded in 2009, Arcus is a rapidly growing business that currently services both middle and east Tennessee, as well as northern Alabama. Our headquarters is located in Murfreesboro, Tennessee and have additional offices in Nashville, Chattanooga and Huntsville (AL).
Throughout our 10 years of service, our leadership team has embraced the evolution of the restoration industry, abandoning traditional business proceedings in order to put more value in our greatest assets-people and technology. This shared vision, along with a foundation built on strong core values, has allowed Arcus to become a market leader that thrives with service, transparency, and accountability. Our commitment continues to be to our people, providing them with a positive, innovative, career-oriented work environment, allowing us to continue to be the leading provider of value-added solutions for our business partners.
- Your Arcus Team
Serve each other and our customers with warmth and empathy.
Drive change that leads to improvement.
Work together to produce the best outcome.
Evolve towards a better version of ourselves and our company.
Approach all challenges with passion and energy.
Internally, we want to be more than the sum of our parts. Through collaboration, innovation, and growth we want to help each other develop as individuals - both personally and professionally. We aspire to be a company that is constantly BUILDING PEOPLE.
Externally, as a service, we want to provide more than a property that has been put back to its pre-loss condition. Leveraging our enthusiasm and our compassion, we want to be in the business of RESTORING LIVES.
We give you a window into the claim because we are proud to show you exactly how we work.
Using the innovative software DASH, Arcus Restoration is delivering true transparency in the claims process.
When our DASH View link is opened, the webpage automatically updates with real-time changes in your job, including notes, photos, insurance information, important dates, contact information. DASH View removes the hassle of having to reach out for an update and keeps you in the loop the entire process.
Your satisfaction is important to us, and we have taken an extra step to ensure it. Our hired third-party Customer Service Advocate (CSA) ensures you have one more line of communication and we have one more assurance of accountability. If you ask them, CSA will tell you that they answer first to you and second to Arcus.
We sincerely desire unfiltered feedback. We want your client to have the best experience possible with our company, and we want to know how to improve our service when our assistance is needed.